At BaatCheet.live (“BaatCheet”, “we”, “our”, or “us”), we value your privacy and are committed to protecting the personal information of our customers, listeners, and website visitors.
BaatCheet.live is an online conversation platform that enables users to connect with available listeners through voice and video calls for companionship, casual conversations, relaxation, and entertainment.
This Privacy Policy explains how we collect, use, store, process, and disclose personal information when you visit our website, register for an account, recharge your wallet, make payments, or use our services.
By accessing or using BaatCheet.live, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will obtain it through the appropriate process.
1. Information We Collect
We collect only the information reasonably necessary to operate our platform, provide our services, process transactions, maintain security, and comply with applicable legal obligations.
1.1 Personal and Account Information
When you register or use our services, we may collect:
- Name or display name.
- Mobile number and email address, where provided.
- Account login credentials and authentication information.
- Profile photograph and other profile details you choose to provide.
- Account preferences and communication preferences.
- Information required to verify an account or prevent fraud, where applicable.
1.2 Wallet and Payment Information
When you recharge your wallet or purchase paid services, we may collect and maintain:
- Transaction reference or payment ID.
- Recharge amount and transaction date.
- Wallet balance and transaction history.
- Payment status, such as successful, pending, or failed.
- Refund and payment dispute information.
- Relevant billing details, where required.
Payments may be processed through third-party payment gateways. Your payment may be subject to the payment provider's own privacy policy and terms.
We do not intend to store full card numbers, CVV numbers, UPI PINs, banking passwords, or other confidential payment authentication credentials on our servers. Such information should be entered only through the authorized payment provider's secure interface.
1.3 Call and Communication Information
To facilitate voice and video calls, we may process information such as:
- Call initiation and termination times.
- Call duration and connection status.
- The listener or account involved in a call.
- Applicable per-minute charges and wallet deductions.
- Technical information necessary to establish and maintain calls.
- Customer support communications, complaints, and feedback.
Call recording and monitoring: Call audio or video is not automatically covered by the information listed above. If BaatCheet records, stores, or monitors call content, we will disclose the relevant practice, purpose, access arrangements, and retention period and obtain any consent required by applicable law. We will not represent calls as private or unrecorded if that is not accurate.
1.4 Device and Technical Information
When you visit our website, we may collect certain technical information, including:
- IP address.
- Browser type and operating system.
- Device and session information.
- Website usage, page visits, and interaction data.
- Error logs, security events, and diagnostic information.
- Cookies or similar technologies, where used.
This information helps us maintain website functionality, improve performance, troubleshoot errors, and prevent unauthorized access.
1.5 Customer Support Information
If you contact us, we may collect your contact details, messages, complaint details, screenshots, transaction references, and other information you voluntarily provide to help us resolve your request.
Please avoid sharing passwords, payment PINs, or unnecessary sensitive personal information with our support team.
2. How We Use Your Information
We may use personal information for the following purposes:
- To create, maintain, and authenticate user accounts.
- To display listener profiles and facilitate voice and video calls.
- To manage wallet balances, recharge requests, call charges, and transaction records.
- To process refunds and investigate failed or disputed transactions.
- To provide customer support and respond to inquiries.
- To detect fraud, unauthorized access, abuse, and suspicious activity.
- To maintain platform security, troubleshoot technical issues, and improve our services.
- To send essential account, payment, service, and policy-related notifications.
- To send promotional communications where permitted and, where required, with your consent.
- To comply with applicable laws, lawful requests, and regulatory obligations.
We will not use personal information for purposes incompatible with the purposes disclosed to you, except where permitted by applicable law.
3. Legal Basis and Consent
We process personal information as permitted under applicable law, including where processing is based on your consent, your request to provide a service, compliance with legal obligations, or another legally recognized basis.
Where consent is required, you may withdraw it through the available settings or by contacting us. Withdrawal does not affect processing lawfully carried out before withdrawal, and it may affect our ability to provide features that require the relevant information.
4. Sharing of Information
We do not sell personal information to third parties for their independent marketing purposes.
We may share relevant information with the following categories of recipients when necessary:
Payment gateways and financial service providers: To process payments, verify transaction status, handle refunds, and investigate disputes.
Technology and hosting providers: To host our website, maintain databases, deliver calls, provide authentication, and support technical operations.
Security, analytics, and support providers: To detect fraud, improve performance, and handle customer service, where such providers are used.
Listeners and other users: Certain profile details, such as your display name or profile photograph, may be visible as part of the platform's features. We do not intend to disclose private payment credentials or unnecessary account information to listeners.
Professional advisers and authorities: Where reasonably necessary to obtain professional advice, enforce our terms, protect users and our business, or comply with applicable legal requirements.
We expect service providers handling personal information on our behalf to use it only for authorized purposes and to apply appropriate safeguards.
5. Cookies and Similar Technologies
BaatCheet.live may use cookies or similar technologies to maintain login sessions, remember preferences, protect accounts, measure website performance, and improve user experience.
You may manage cookies through your browser settings. Disabling certain cookies may affect login, security, or other website functionality.
Where required, we will obtain consent before using non-essential cookies or similar technologies.
6. Protection and Security of Information
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, and loss.
Depending on the system and service involved, these measures may include access controls, authentication, secure connections, restricted administrative access, monitoring, backups, and security reviews.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure. Users should maintain the confidentiality of their login credentials and notify us promptly if they suspect unauthorized account access.
7. Data Retention and Deletion
We retain personal information only for as long as reasonably necessary to provide our services, maintain account and transaction records, resolve disputes, prevent fraud, meet legal requirements, and protect our legitimate interests as permitted by law.
Retention periods may differ depending on the type of information and its purpose.
When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable legal retention requirements.
Where account deletion is available, you may submit a request using the contact details provided below. We may retain limited information where legally required or necessary to resolve an outstanding dispute, prevent fraud, or meet another lawful obligation.
8. Your Privacy Rights and Choices
Subject to applicable law, you may have the right to:
- Request information about personal data associated with your account.
- Request correction or updating of inaccurate information.
- Request deletion of personal information where applicable.
- Withdraw consent for processing based on consent.
- Opt out of promotional communications.
- Raise a privacy complaint or grievance.
- Nominate another person to exercise applicable rights in circumstances permitted by law.
To exercise a privacy right, please contact us using the details in the Contact Us section. We may need to verify your identity before responding to a request.
We will handle requests in accordance with applicable legal requirements and explain any lawful reason why a request cannot be fully fulfilled.
9. Third-Party Services and Links
Our website may integrate with payment gateways, calling technology providers, hosting providers, or other third-party services.
When you use these services, the relevant third party may process information under its own privacy policy and applicable terms. We encourage you to review those policies before providing information directly to a third party.
We are not responsible for the independent privacy practices of external websites that we do not control.
10. Children's Privacy
BaatCheet.live is intended exclusively for individuals aged 18 years or older.
Individuals under the age of 18 are not permitted to register for or use our services. We do not knowingly permit minors to use the platform.
If we become aware that personal information has been collected from a person under 18 in circumstances where such collection is not permitted, we will take appropriate steps in accordance with applicable law.
If you believe a minor has registered or provided personal information, please contact our support team.
11. Marketing Communications
We may send essential service communications relating to your account, payments, security, and changes to our policies.
Promotional messages, offers, and marketing communications will be sent in accordance with applicable law and any consent requirements. You may opt out of promotional communications using the unsubscribe option, where available, or by contacting us.
Opting out of promotional communications will not prevent us from sending necessary service or legal notices.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, data practices, technology, or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage users to review this page periodically.
13. Contact Us and Privacy Complaints
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to report a privacy concern, please contact us:
Website: https://baatcheet.live/
Business/Legal Name: Baatcheet Live
Registered Business Address: [Enter your actual registered business address]
Support Email: support@baatcheet.live
Grievance Contact: Grievance Officer, Baatcheet Live
Email: support@baatcheet.live
Contact Number: [Enter your official business contact number]
Website URL: https://baatcheet.live/
Please include a brief description of your concern and relevant account or transaction reference, if applicable. Do not include passwords, UPI PINs, CVV numbers, or other confidential authentication information.
We will review and respond to privacy complaints within the time required by applicable law.
BaatCheet.live
Your time. Your conversation. Your connection.